General Questions:

Why should I shop with you?

Our unique price analysis software ensures that you pay the lowest price and get paid the highest buyback price for your books.

What internet sites do you list on?

We list on AbeBooks, Alibris, Amazon, eBay, and Half.

How do I contact you?

You can call us at (304)986-4602 or e-mail our customer service staff at custserv@pwndbooks.com

Do you rent books?

Currently we do not rent books but are looking to add this feature ASAP to serve you even better.

Buying Books:

How long will it take to receive my order?

We ship all orders within a business day of receiving them, unless there is a problem with the shipping address. That said arrival of your shipment depends on the shipping you selected at checkout.

• Standard Shipping takes 4 to 14 days

• Expedited Shipping takes 2 to 6 days

How can I change my mailing address?

Give us a call at (304)986-4602 or e-mail us at custserv@pwndbooks.com, reference your order number and give us your updated shipping address.

How do I cancel my order?

Give us a call at (304)986-4602 or e-mail us at custserv@pwndbooks.com, reference your order number and let us know that you would like to cancel your order.

Do you ship internationally?

Currently we ship internationally through AbeBooks, Alibris, and Amazon.

Returns:

What is your return policy?

Our return policy is:

Returns must be in the same condition as when it was originally received. Returns will be refunded for the full price of the item excluding returns of items that were not as described or damaged. Returns must be postmarked within 30 days of original order date. All returns must be accompanied by original packing slip and sent via a traceable source.

What is your return address?

Our return address is:

Pre-Owned Books 720 Powell Ave Morgantown, WV 26505

Book Buyback:

Why should I use you?

Our pricing analysis software ensures that you get paid the highest buyback price for your books and you will get paid safely and securely once we receive your books.

Do I need to pay for shipping?

No! Shipping is free!

If you are sending a large amount of books you might want to consider insuring the package, which we do not cover the cost of.

How should I package my books?

Package your books as well as you can, preferably in a box. Packing material is very helpful in preventing damage. We will not accept books that are damaged in transit.

What condition do my books need to be in?

Books must be in at least “good” condition. A book that is in good condition can contain highlighting, notes, or other markings (with the exception of study guides, workbooks, and law books, which must be clean).

What are some conditions that are not accepted?

Examples of books that are not accepted include:

• Books with water damage

• Books with a loose binding

• Books with spine damage

• Books with taped covers

• Books missing their required supplements

• Eastern Economy or International Editions

• Loose-leaf editions that do not include every page

• One-time use items (access codes, etc.)

• Most custom editions

What happens if my books are not in an acceptable condition?

If your books are not in an acceptable condition we will contact you with two options: ship the book back to you at your cost or recycle it.

What if I send in a book that you are not buying back?

If we receive a book in your shipment that we do not buyback we will contact you with two options, we can recycle the book or we can ship it back to you. If you would like to have the book shipped back to you then we will ask for payment for packing and shipping. Once we receive payment we will ship the book out.

What are my payment options?

We have two payment options available, check or PayPal.

How long will the buyback process take?

Once we have received your order it will take 1-3 days to check-in your books then an additional 2 days to issue your payment. During peak periods, December and May, the receiving process may take an additional day.

How long will it take to get paid?

Payments by check will take up to three business days to be sent out after we have received and inspected your books. Payments by PayPal will take a maximum of three business days after we have received and inspected your books.

Is there a quantity limit?

Each order will be limited to 20 books. If you would like to sell to us in bulk please contact us.

Can I use multiple accounts?

Using multiple accounts is not permissible.